Here are some of the questions our HOA gets most frequently... and our best answers.

How do I let guests, friends, vendors, delivery services, and all others without a Heritage RFID tag, visit me?
Use the GateAcces.net APP. Log On; list them for the timeframe you desire, direct them to 661 New Heritage St (the main Guardhouse), the Rome Security attendant will permit entry of authorized visitors.

Can Uber/Lyft/other taxi or rideshares use the west side gate to pick me up.
No. See answer above. ALL visitors must be listed on GateAccess and enter via the main gate.

How do I report an issue or problem that I see in the community.
The easiest way is to use TextTrusty, 844-387-8785. Take a photo and give a precise location, so the vendor can be directed to the correct spot for repairs.

Can I park my car on the street.
You should park your cars in your garage, then driveway, and only if needed, the street in front of your home for 72 hours maximum.
Heritage Rules and Regulations: XXIII. PARKING AND VEHICULAR REGULATIONS

 Why can’t I have an in-ground flagpole in my front yard?
COH ordinance prohibits inground flagpole in front yards.  This was born out of safety concerns. Furthermore Cadence CC&Rs and Heritage CC&Rs also prohibit them. A flagpole attached to your home < 8 ft and no part > 4 ft overhang may be mounted. Freestanding flagpole < 20 ft tall and >10 ft from any property line are permitted in rear yard. Heritage Rules and Regulations, XVIII. SIGNAGE AND FLAGS…

Why can’t I bring my grandchildren to swim at the pool when I want?
Ref. The Club at Heritage Rules and Regulations, Amended June 1, 2023
Children four (4) thru eighteen (18) years of age are allowed to use pools during designated hours only. Currently 2 PM – 3 PM indoor pool, 3 PM – 4 PM outdoor. The host resident must check in with them, and they must wear their Minor Guest Wristband while at the pools.
A maximum two (2) minors and two (2) adult supervisors at a time per household permitted at the indoor and outdoor pools during the designated minors hours.

Can my grandkids use the spa?
Children must be 14 years of age or older to use the spa, even with their adult supervisor.

I’d like to have my grandkids visited for an extended period, what are the limits?
Re: Heritage at Cadence, 55+ Age Restriction Policy
Persons under the age of 19 may temporarily reside in the Community as guests for a maximum total period of 90 days in any 12 consecutive month period, providing that there is an age qualified person also occupying the dwelling unit during all such period(s).

What is the cypher code for the dog park?
See the Heritage Club Front Desk.

When do I put out my trash bins?
Republic Services currently picks up trash and recycling on Mondays. Trash/recycling containers (and excess trash bags on bulk pickup weeks) may be placed by the curb for pick up the day before scheduled pickup and must be removed from the curb and placed behind the gate or inside of the garage no later than the next morning after pickup.

My pizza delivery was denied access by the Rome Security attendant, why?
All deliveries must be listed on the GateAccess APP for the correct date/dates by the resident for their address and by the correct company’s name, i.e. GrubHub, DoorDash, Dominos Pizza, etc. You do NOT need the driver’s name; however, ALL guest access is referenced via the Visitor Management System using an iPad by the Rome Security attendant by the address given. Please ensure the delivery person has your CORRECT address. If an incorrect address is given, the attendant will NOT be able to verify the residents name. When there is a discrepancy, the attendant will instruct the delivery person to exit and call you to enter the correct info on GateAccess APP. If the vendor returns and there is a further problem, the security attendant is instructed to make more in-depth inquiries, including calling the resident’s phone number listed. Please ensure your contact info is correct.